FAQ

  • Cash on Delivery (COD) is a payment method by which you can pay for your ordered item(s) in cash when the courier company delivers the item(s) to you at your delivery address.
  • Don’t own a credit/debit card? Or don’t wish to pay online? Rather than making any advance online payment, Trekkerspharmacy COD option gives you the flexibility to pay the complete order amount on delivery.
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    – Delivery charges for ALL orders: Rs. 50
    FREE Delivery on Medicine orders of Rs. 1000 or more,

    – Additional weight-based delivery charges may apply for selected Non-Prescription products even if the total order value is more than Rs. 1000.
    Please Note: The additional weight-based delivery charges for selected Non-Prescription products are specified on the respective product pages, and these charges will also be displayed right below the respective products in the Shopping Cart page during checkout.

    Note:

    • Tracking number of your order would be available in your account on trekkerspharmacy.com.
    • Trekkerspharmacy.com bears the responsibility of material between despatch and delivery period.

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    Delivery times may vary depending on the delivery location as well as the type of product you order.

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    Yes, we do deliver our products to any address in Nepal.

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    No. Trekkerspharmacy.com does not charge any additional professional fees on your prescription drug orders. The Pharmacist review charges are already included in the listed prices of our products.

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    No. There are no hidden charges in any of our products.

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    Trekkerspharmacy.com takes greatest possible care in packaging your order. Untouched by human hands, your order will be packaged in factory-sealed blister-packs.

    Yes, all product prices quoted in our website are in Nepalese Rupees.

    Netmeds.com stocks a wide range of pharmaceuticals and other healthcare products. However, if you do not find what you need, please feel free to contact our pharmacists by emailing to info@trekkerspharmacy.com. We will get back to you as soon as possible to let you know the availability of the requested medication/products.

    Accepts the following forms of payment:

    • – Credit/debit card
    • – Net banking
    • – Cash on Delivery (COD)
    • – Netmeds e-Wallet

    Note: Credit/debit card and net banking payments are processed via our online payment service partners.

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    In order to process your order quickly, we need the following details from you:

    • Your billing/shipping information
    • Your prescription (required for the order of Prescription medicines).
    • Your payment details.

    IN STOCK: This means that the product is currently stocked in our warehouse and is available to be shipped.

    AVAILABLE: This means that the product is available to order, but is expected to be in stock and ship in 4 to 5 days.

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    According to the trademark laws, generic pill is not allowed to look exactly like its brand-name version. So the pills (generic version) you received normally will look different from their branded counterparts, even though both contain the same active ingredient(s) and work in the same way exactly.

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    Yes. The medications that you purchase at our pharmacy are of the highest quality. The prescription medications we provide are procured from world-class and well-recognised pharmaceutical companies such as GlaxoSmithKline, Pfizer, Wyeth, Merck, Ranbaxy, Dr. Reddy’s, Nicholas Piramal, Sun Pharmacy and other global industry giants. They are manufactured under government supervision, prepackaged in factory-sealed blister packs and untouched by human hands.

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    Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.

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    Yes. Trekkerspharmacy.com uses third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.

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    No, we do not accept any insurance plans. However, we can provide invoice and receipt towards your order to claim your insurance. But, in most cases, you will find our low-priced medications to be of great value compared with that of your insurance plan.

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    At  trekkerspharmacy.com, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address or credit card information) and we never share them with any other person or company. It is used solely by our authorised personnel to process your order.

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    To contact our pharmacists online, you can send your questions by using either “Ask Our Pharmacist Your Questions” option available in all the drug information pages or by completing the form in the Contact Us section where “Ask Our Pharmacist Your Questions” should be selected. It’s a free service!

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    P.O.Box:5332,Thamel,kathmandu,Nepal

    TelL +977-1-4700419

    Email:info@trekekrspharmacy.com

    santoshadhikari152@gmail.com

    WWW.TREKKERSPHARMACY.COM

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    Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 09:00 am to 09:00 pm

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    Certainly, we are a licensed pharmacy offering prescription medications online. Our licence number: 3184/MIII/20

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